Privacy Policy

1. Introduction

QuelpAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chatbot platform at quelpai.com (the "Service").

By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Full name
• Email address
• Password (encrypted)
• Business name (optional)

2.2 Website Content

When you connect your website, we collect:

• Website URL
• Page content from your website (text, headings, links)
• Page titles and metadata

2.3 Chat & Lead Data

From chatbot interactions, we collect:

• Chat messages between visitors and your chatbot
• Visitor-provided information (email, name, phone - when shared)
• Lead qualification data (intent, sentiment, interests)
• Anonymous visitor identifiers

2.4 Usage Data

We automatically collect:

• Browser type and version
• Pages visited within our dashboard
• Time spent on pages
• IP address (for security purposes)

3. How We Use Your Information

We use collected information to:

• Provide and maintain our Service
• Train your AI Sales Assistant on your website content
• Generate intelligent responses to visitor questions
• Capture and qualify leads for your business
• Send you important service notifications
• Provide customer support
• Improve our Service and develop new features
• Detect and prevent fraud or abuse

4. Third-Party Services

We use the following third-party services to power our platform:

5. Data Storage & Security

Your data is stored in secure PostgreSQL databases with the following protections:

• Passwords are encrypted using bcrypt hashing
• Data is transmitted over HTTPS/TLS encryption
• Regular security updates and monitoring
• Access controls and authentication for all systems

Data Retention: We retain your data for as long as your account is active. Upon account deletion, data is permanently removed within 30 days.

6. Cookies

We use cookies for:

• Authentication: To keep you logged into your account
• Preferences: To remember your settings
• Analytics: To understand how our Service is used

You can disable cookies in your browser settings, but some features may not work properly.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format (CSV export available for leads)
• Opt-out: Unsubscribe from marketing emails

To exercise these rights, contact us at info@QuelpAi.com

8. Your Website Visitors' Data

When you embed our chatbot on your website, we collect data from your visitors on your behalf. As the data controller for your visitors, you are responsible for:

• Informing visitors about the chatbot and data collection
• Obtaining necessary consents where required by law
• Including appropriate disclosures in your privacy policy
• Responding to data requests from your visitors

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Our servers and third-party providers may be located in the United States or other countries. By using our Service, you consent to these transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: